general terms and conditions

European Union General Data Protection Regulation No. 2016/679 states that it is the responsibility of the owner of any website to inform you about the processing of your personal data. In the following text, you may get familiar with the processing of your personal data under Privacy Policy.

The legislation of the Republic of Latvia requires the owner of an online store to stipulate the terms of delivery and return, as well as the right of withdrawal. Such a reservation is called a distance contract.

Distance Agreement

LLC “Puordare”, address: Leiceiši, Češļi, Dricāni county, Rēzekne district, LV-4615, registration number 42403041589, hereinafter referred to as the Seller, and the person placing the order, hereinafter referred to as the Buyer, hereby enter into the following Agreement:

The Seller undertakes to sell and deliver the goods to the Buyer in accordance with the Buyer's order.

The Buyer undertakes to accept and pay for the ordered goods and provide data necessary for the proper execution of the order.

Delivery and payment procedures

The Buyer orders the goods through this website, specifying the type and quantity of the goods to be ordered.

The Buyer enters www.puordare.lv/produkti/katalogs/ and chooses the type and quantity of the goods in order to complete the order and receive invoice.

The Buyer has the opportunity to pay for the product by using the invoice prepared by the Seller and sent to the Buyer by e-mail. The invoice is prepared electronically and is valid without signature. 

Invoice must be paid within 7 days. Please indicate the invoice number when making the payment.

The delivery of the goods is provided by OMNIVA parcel machine, DPD pickup parcel machine and delivery by courier to door. When confirming the order the Buyer must choose the delivery method from the list to deliver the goods.

Delivery in Rēzekne- for free

Delivery in Latvia- OMNIVA parcel machine, DPD pick up parcel machine, Post Office, courier.

The cost of delivery depends on the size of the parcel.

The Seller shall ensure delivery of the goods within 7-15 days of receipt of payment for the goods, in agreement with the Buyer.

The Seller reserves the right to contact the Buyer for any questions related to the order of the goods. If it is not possible to contact the Buyer, the Seller shall execute the order according to the provided information. If the Buyer is not satisfied with the order received, the Buyer may exercise the right of withdrawal within 14 days.

The Buyer undertakes to receive the order (pick it up from the parcel machine within the time frame given by the Seller) If the Buyer has paid for the goods and delivery but fails to pick up the parcel in the given time frame, the Seller shall contact the Buyer to arrange a different delivery time and/or method. If it is not possible to contact the Buyer or if the Buyer still fails to pick up the goods, the goods are returned to the Seller, the order is cancelled, the money paid for the goods is returned to the Buyer, minus the bank’s payments for money transfers, the delivery charge as well as the Seller’s fee for returning the goods if it has been applied.

The Seller shall not be responsible if the goods in their size, shape, color or other parameters do not fully correspond to the actual size, shapes and colors of the goods due to the characteristics of the monitor used by the Buyer or other technical reasons beyond the Seller’s control. Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, color, size, inscriptions and/or any other visual properties of products may also appear different to those shown on the site.

Right of withdrawal

The Buyer shall have the right to withdraw from the Product within 14 calendar days of receipt of the Product by sending a letter of withdrawal to: [email protected] The letter of withdrawal must contain the following information:

·       The Buyer’s name, surname, address and phone number

·       Bank account number from which the order was paid for

·       Full product name

·       The number and date of the order

·       the date of receipt of the item (the item is in the possession of the Buyer)

The Buyer is obliged to return the goods to the Seller within 7 days of sending the letter of withdrawal. The goods must not be used and the original packaging must not be damaged. All costs incurred in returning the item to the Seller shall be borne by the Buyer. The seller shall transfer the money back to the Buyer’s bank account as soon as possible, but not later than within 14 days of receipt of the returned goods.

Privacy policy

Processing of personal data is carried out by Puordare, Reg. No. 42403041589, Leiceiši, Češļi, Dricāni county, Rēzekne district, LV-4615.

1. LLC “Puordare” processes personal data for the following purposes:

1.1. Preparation and conclusion of a contract;

1.2. Customer identification;

1.3. Customer service;

1.4. Provision of services;

1.5. Improvement of the quality of services;

1.6. Development of new services;

1.7. Reviewing claims, complaints, proposals, statements and other submissions;

1.8. support of communication;

1.9. Settlement administration

1.10. Debt collection;

1.11. Maintenance and analysis of statistical data;

1.12. Market research purposes;

1.13. Advertising new services and goods;

1.14. News notifications.

We process the personal data to fulfill commitments to our users and customers in accordance with our agreements or use the home page.

You do not necessarily need to provide personal information and personal data when visiting our home page, but in this case you will not be able to receive information addressed to you and leave a service request notification so that we can call you back. The personal data is processed only with users consent.

Personal data is any information that relates to an identified or identifiable living individual.

LLC “Puordare” processes the following personal data:

·       name, surname;

·       e-mail address;

·       phone number.

The personal data may also include additional information that you provide at the request of the Company, if it is necessary for executing the agreement or at your own discretion.

Disclosure of personal data

We do not disclose user personal data to third parties except the following cases:

·       the user has expressed agreement to such activities

·       the disclosure is required by State authorities under conditions and in accordance with the procedures specified in the regulatory enactments of Latvia.

·       the user has provided instructions and consent has been received from the user to disclose the data to third parties -counterparties. Counterparties shall also undertake to ensure confidentiality regarding the user personal information.

Right to request a deletion of personal data

Personal data is processed as long as the contract or related activities are in force for the execution of the service.

You have the right:

- to see if we are processing your personal data;

- in the case of incomplete or incorrect information, you have the right to ask us to correct the existing information;

-to withdraw the consent;

- in some cases, you have the right to object to data processing, ask for limited data processing, ask for data deletion. Please be informed that this right can only be exercised in accordance with the requirements of the law and that our company reserves the right to refuse to carry out these activities on the basis of regulatory requirements;

You may exercise your rights only by making a written submission. We will respond within the deadline set by law.

For any questions concerning the processing of personal data, please contact us.

Cookies

A cookie is a small file used to store Internet browser settings. On the first visit to the website, this file is downloaded using a web browser. The next time you visit this website from the same device, the browser can check the associated cookie (containing the name of the website) and use the cookie data by sending it back to the website. This allows you to determine whether a website has already been visited from this browser and in some cases, to change the displayed content.

Final Terms

You agree with the terms and conditions if you visit the company's home page and submit your personal data and information by completing the form available on the home page.

The company reserves the right to change these terms and conditions at any time without prior notice.

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